02 Programs

Four programs. The right one depends on the store you run.

Thomas is an agent for all four — which means the recommendation is driven by your inventory, your volume, and your customers. Not by whoever owns the shelf.

Start Which are you?

Where CAS fits depends on what's on your lot.

For Franchise Stores

Your primary or OEM program is built for new vehicles, and it should stay that way. Certified and used inventory generates claims your primary was never meant to carry — and every claim you route there costs you on the loss ratio.

CAS sits underneath it. Wise covers the older and higher-mileage units your primary declines, so those vehicles finally produce F&I gross instead of walking off the lot uncovered. Zero conflict with what you already run. Pure addition.

The Shelf

What Thomas carries.

Wise

Franchise secondary
Independent core

A full F&I family from a program in business since 1989 — anchored by WiseMVP, built for the pre-owned vehicles most contracts won't touch: up to 200,000 miles and 20 model years.

Read more

Headstart Warranty Group

Full menu
Independent-friendly

A third-party administrator with a complete back-end menu — vehicle service contracts, GAP, and ancillary products — with marine, RV, and moto coverage expanding.

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Connex

Powersports · RV
Marine

Specialty coverage for the units a standard auto program isn't built for. If you retail powersports, recreational vehicles, or watercraft, this is the shelf you're missing.

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DOWC

Higher-volume stores
& dealer groups

Stop renting the warranty business and own it. A dealer-owned warranty company puts the underwriting profit on your side of the ledger, with the administration handled for you.

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Most vehicle service contracts quietly stop working exactly where a used-car dealer needs them most: on the older, higher-mileage inventory that fills a pre-owned lot. WiseMVP — the anchor of the Wise family — was built for those vehicles.

Wise's broader family covers the rest of the back end: WiseTVP for newer units, GAPWise, WiseCARE appearance protection, plus tire and wheel, theft, key replacement, and diminished value coverage.

  • Coverage to 200,000 miles / 20 model years. Exclusionary architecture on the pre-owned units your primary program declines outright.
  • Full NADA book value at time of claim. When a claim approaches vehicle value, the payout is based on current book — not a depreciated figure invented after the fact.
  • No component limits of liability. Covered repairs are authorized to completion. No per-part ceiling that leaves the balance sitting with your customer.
  • Factory OEM parts authorized by contract. Your parts department bills at retail. No adjuster pushing aftermarket substitutions on your repair order.
  • Day One coverage. No waiting period. Three plan tiers.

What that's worth in your store.

Standard programs reimburse labor at $120–$150 per hour regardless of what your shop actually posts. If your rate is $250–$300, fixed ops absorbs that gap on every flagged hour — silently. Wise honors your posted rate on approved claims.

Monthly Gross Opportunity Basis: 50 VSC repair orders / month
Service labor recovery 3.5 avg flagged hrs × a $140/hr rate gap $24,500+
Parts gross uplift OEM retail billing vs. aftermarket alternatives $11,500+
Combined monthly gross $36,000+
Annual gross opportunity × 12 $432,000+
Illustrative, based on a $275/hr posted rate against a $135/hr typical reimbursement, at 50 VSC ROs per month. F&I gross on newly coverable units is incremental to the figures above. Your numbers will differ — bring your posted rate and Thomas will run it for your store.

Some stores don't want a product — they want a department. Headstart Warranty Group is a third-party administrator with a complete F&I menu, which makes it the natural spine of an independent dealer's back end and a clean way for a franchise store to fill gaps its primary doesn't reach.

  • Vehicle service contracts across coverage levels, for the range of inventory a used lot actually carries.
  • GAP coverage, so a total loss doesn't turn into a negative-equity conversation in your F&I office.
  • Ancillary products to round out the menu and give your manager more than one way to structure a deal.
  • Marine, RV, and moto coverage expanding — useful if your inventory is drifting that direction.
Product availability and coverage terms are set by Headstart Warranty Group and vary by state. Ask Thomas what's currently live in California, Nevada, and Arizona before you plan a menu around it.

A side-by-side is not a sedan. A fifth wheel is not a crossover. A wake boat is neither. Dealers who retail these units know the frustration of trying to cover them with a program designed for something with four doors and a commute.

Connex handles specialty inventory on its own terms — and through CAS, that is exactly and only what it's for.

  • Powersports. The units that get ridden hard and covered poorly.
  • Recreational vehicles. Coverage that accounts for what an RV actually is: a vehicle attached to a house.
  • Marine. Watercraft coverage, from a shelf that isn't an afterthought.
Through Comprehensive Auto Solutions, Connex coverage is currently offered for powersports, RV, and marine units. Standard automotive coverage is handled through the Wise and Headstart programs above.

Every service contract your store sells produces underwriting profit. In a conventional arrangement, somebody else keeps it and hands you a commission.

A dealer-owned warranty company changes who that somebody is. You form your own entity. It becomes the provider on the contracts your store sells. The underwriting profit and the investment income stay on your side of the ledger — while DOWC handles administration, claims adjudication, compliance, and reporting, so you are not in the business of running an insurance company on top of running a dealership.

  • You own the entity. Full visibility into reserves, investments, and performance.
  • They run the operation. Administration, claims, compliance, and reporting handled by DOWC.
  • Your brand, your products. Control over program branding and which F&I products your stores offer.
  • A long-term asset. Unlike a commission, a warranty company is a legal entity with its own balance sheet.
A DOWC is a significant structural decision with capital, licensing, accounting, and tax implications, and it is not right for every store. Any figures, tax treatment, or financial projections come from DOWC and your own CPA and counsel — not from CAS. Thomas's role is to tell you honestly whether it's worth the conversation, and to set that conversation up.

Which one belongs in your store?

That's not a website's question to answer. Ten minutes with Thomas and your own numbers, and you'll know.